Refund and Returns Policy
Effective Date: 14 January 2026
At Zuri, we strive to ensure our customers are satisfied with every purchase. If you are not completely happy with your order, please review our refund and return policy below.
1. Eligibility for Returns
Returns are accepted under the following conditions:
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Items must be unused, unworn, unwashed, and in original condition
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Original tags, packaging, and proof of purchase must be included
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Return requests must be made within 7 days of receiving the item
2. Non-Returnable Items
The following items are not eligible for return or refund:
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Sale or discounted items
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Items purchased during promotions or clearance
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Items that show signs of wear, damage, or alteration
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Innerwear, scarves, or accessories (if applicable)
3. Return Process
To initiate a return:
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Email us at modestique.apparel@gmail.com within 7 days of receiving your order
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Provide your order number, reason for return, and clear photos of the item
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Once approved, return instructions will be provided
Customers are responsible for return shipping costs unless the item received is defective or incorrect.
4. Refund Policy
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Approved refunds will be processed within 7–14 working days after we receive and inspect the returned item
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Refunds will be issued via the original payment method
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Shipping fees are non-refundable
5. Exchanges
We only offer exchanges for:
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Defective items
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Incorrect items sent
Exchange requests must be reported within 48 hours of receiving the item.
6. Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us within 48 hours with clear photos or videos. Zuri will cover return shipping costs in such cases.
7. Changes to This Policy
Zuri reserves the right to amend this Refund & Return Policy at any time without prior notice. Any updates will be reflected on this page.
8. Contact Us
For any refund or return inquiries, please contact us: